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Legal Terms for Your Account

We built db22 around clarity—when you fund your account with bKash, Nagad or Rocket, you need to know what rules apply and where you can reach us if something's off.

Account rulesPayment termsData & privacyDispute contactLocal law applies
db22 Legal Terms for Your Account
DATA & SECURITY

How We Handle Your Information

When you open an account, we collect your mobile number, payment details (your bKash, Nagad or Rocket account identifier), and identity documents if we trigger a verification check. We use this data to process deposits and withdrawals, prevent fraud, and comply with anti-money-laundering rules in the jurisdictions where we operate. Your information is stored on secure servers, encrypted in transit and at rest, and shared only with payment processors and regulatory bodies when required by law.

Data Collection We collect mobile number, wallet identifiers, identity documents, IP address and device fingerprint when you register or fund your account—this helps us verify you're in an eligible region and prevent duplicate accounts.
Cookie Use Our site uses session cookies to keep you logged in and analytics cookies to measure page performance—you can disable non-essential cookies in your browser, though some features may not work without them.
Data Retention We keep your account records for five years after closure to meet regulatory audit requirements—after that, personal identifiers are purged and only anonymized transaction logs remain for our internal reporting.
Your Rights You can request a copy of your data, ask us to delete your account, or object to automated decision-making by emailing support—we respond within 30 days and honor deletion requests once any active disputes are resolved.
LEGAL CONTACT

How to Reach Us About Policy Questions

If you have questions about these terms, need to report a dispute, or want to request account data deletion, we have clear contact paths. Live chat is the fastest route for urgent account issues; email handles formal requests like data access or closure. All channels are staffed by our Bangladesh-focused support team who understand local payment systems and regional compliance questions.

Live Chat Open the chat widget in your account dashboard or on any page footer—agents respond within minutes during business hours and can escalate legal queries to our compliance desk if needed.
Email Support Send formal requests—data access, account closure, dispute records—to our support address; we reply within 48 hours and provide case numbers for tracking longer investigations.
Account Settings For routine self-service—updating your mobile number, changing your password, reviewing deposit history—head to account settings; no support ticket required for those actions.

Common Questions About Terms & Rights

Availability depends on your local law and whether Bangladesh permits online gaming in your area—we do not hold a Bangladesh-issued licence, so you must confirm your region allows access before registering.

We may close your account, void any wagers, and return your deposit minus processing fees—repeated attempts to bypass regional blocks can result in permanent bans and forfeiture of funds under our terms.

We may ask for a government ID, a selfie holding that ID, and proof of address if your withdrawal exceeds a certain threshold or if our fraud system flags unusual activity—submit documents through account settings.

Yes—email support with your request and we'll close your account and purge personal data within 30 days, keeping only anonymized transaction records to meet regulatory audit requirements for five years after closure.

Disputes are governed by the laws of the jurisdiction where our operating entity is registered, not Bangladesh law—our terms specify the venue and process, though enforcement may be limited depending on where you reside.

We share your bKash, Nagad or Rocket account identifier only with our payment processor to clear deposits and withdrawals, and with regulators if legally required—we never sell your data to marketers or unrelated platforms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.