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Terms Conditions That Keep Your Account Clear

We run db22 for Bangladesh players who want straight answers about account rules, Deposit references through bKash, Nagad and Rocket, withdrawal verification steps and what happens if something goes wrong.

bKash, Nagad, Rocket depositsAccount verification stepsWithdrawal approval pathDispute resolution processEligible region access

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DISPUTES & CONTACT

How to Reach Us About Account Issues

If you disagree with a withdrawal hold, a closed account or a transaction you believe was processed incorrectly, contact our support team through the channels below. We review every case within 48 hours and respond with a decision or a request for more information. If the issue remains unresolved after our initial response, you can escalate by replying to the same ticket with additional details.

Live Chat for Urgent Cases Open the live chat icon in the bottom corner of any page when you need immediate help with a withdrawal hold, a login issue or a transaction question. Our team responds within minutes during active hours.

Email for Detailed Disputes Send a detailed explanation of your issue to our support email, including your account username, the transaction ID if relevant, and any screenshots that show the problem. We reply within 48 hours with a resolution or next steps.

Account Recovery Path If you lose access to your mobile number or forget your password, use the account recovery link on the login page and follow the ID verification steps. We restore access once we confirm your identity matches the registered account.

KEY RULES

What You Need to Know About Your Account

We built db22 around clear account rules so you know exactly what to expect. Your account is yours alone—sharing it breaks the agreement and leads to closure. Every deposit you make through bKash, Nagad or Rocket stays in your wallet until you spend it or request a withdrawal, and every withdrawal requires verification so we can confirm the wallet belongs to you. If you open multiple accounts to claim the same offer twice, we close all linked accounts and void the transactions.

One Account Per Player

You hold one db22 account tied to your mobile number and wallet. Opening a second account to bypass limits or claim duplicate offers triggers a permanent closure of all linked…

Wallet Name Match Required

Withdrawals only go to a bKash, Nagad or Rocket account that matches the verified name on your db22 profile.

Age & Eligibility Confirmation

You confirm you are of legal age in Bangladesh and that you access db22 from a region where online gaming is permitted under local law.

Final Transaction Rule

Once you confirm a deposit or place a bet, the transaction is final. We do not reverse completed deposits or settled bets unless a technical error on our side caused…

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Agreement Scope & Jurisdiction

db22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with db22, you accept these terms in full. We operate this platform for players in regions where local law permits online gaming—availability depends on your jurisdiction and we do not guarantee service where it conflicts with local regulations. You confirm you

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are of legal age in your area and that you access the site voluntarily. Your account is personal; sharing login credentials or allowing others to use your wallet violates this agreement. Deposits made through bKash, Nagad or Rocket are processed as entertainment spending—we do not accept
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deposits from business accounts or third-party wallets. Withdrawals require identity verification: you submit a government ID photo and a selfie holding that document, then we match the name on your wallet to the verified account name. If documents do not match or if we detect suspicious
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activity, we hold the withdrawal pending further review. We reserve the right to close accounts that breach these terms, including multi-accounting, bonus abuse, or collusion. Closed accounts forfeit any remaining balance unless the closure results from our operational decision rather than a breach. Disputes are handled
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by our support team first; if unresolved, you may escalate through the contact channels listed on this page. We update these terms as needed and post changes here—continued use of your account after an update means you accept the revised terms. By funding your account, you
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agree that all transactions are final once confirmed and that we process them in good faith based on the information you provide.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account & Data

We handle your account details, wallet records and identity documents with the same care we apply to our own systems. Every document you upload for verification is encrypted at rest and only our compliance team can access it. We do not share your data with third parties except where required to process a bKash, Nagad or Rocket transaction or where local law demands disclosure.

Encrypted Document Storage When you upload a government ID or selfie for withdrawal verification, we encrypt the file and store it in a secure partition. Only our compliance officers see the document, and we delete it 90 days after your last withdrawal if you close your account.

Transaction Record Retention We keep a record of every deposit, bet and withdrawal for six months to resolve disputes and meet regulatory requirements. After six months, we archive transaction logs and remove them from active systems unless an open dispute requires extended retention.

Login Activity Monitoring We log every login attempt with a timestamp and IP address. If we detect unusual activity—like a login from a new device in a different region—we send you a confirmation SMS before allowing access, and you can block the session if it was not you.

Data Request Process You can request a copy of all data we hold about your account by contacting support with your username and registered mobile number. We provide the data within seven days in a readable format, and you can ask us to delete your account and all associated records at any time.

Answers About Account Terms & Rules

We close all linked accounts immediately and void any transactions made from duplicate profiles. If you opened the second account by mistake, contact support to explain—we may restore your original account after verifying your identity.

Only if the new bKash account matches the verified name on your db22 profile. Upload a photo of your ID and a selfie holding it, then provide the new wallet number to support so we can update your withdrawal destination.

We keep your government ID photo and selfie for 90 days after your last withdrawal. If you close your account and have no pending disputes, we delete the documents immediately; otherwise we retain them until the dispute resolves.

Contact support through live chat or email with your transaction ID and an explanation of why you believe the rejection was incorrect. We review the case within 48 hours and either approve the withdrawal or explain what document or step is still missing.

We update these terms when regulations change or when we add new features. We post the revised version on this page and note the update date at the top—continued use of your account after an update means you accept the new terms.

Availability depends on local law and eligible regions. We do not verify your exact location for every session, so you confirm that you access the site from an area where online gaming is permitted under local regulations.

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